Responds

NBC Bay Area’s Consumer Investigator Chris Chmura solves a years-long case where zero money was on the line.

The University of Florida has confirmed that a new hybrid of termites, from the Asian subterranean and Formosan termites, are spreading in the state.

NBC Bay Area Responds to a viewer’s angst about an appliance. But get this, in order to get their money back, the viewer said they had to sign a confidentiality agreement. Consumer Investigator Chris Chmura reports.

Investigative Consumer Reporter Chris Chmura responds to the request for help after a Fremont woman was charged over $2,000 at an electric vehicle charging station.

NBC Bay Area responds to a South Bay viewer’s pricey plumbing problem. Consumer Investigator Chris Chmura shows how his team helped.

NBC Bay Area Responds to a Peninsula man who says a defective product damaged his cars. So, he contacted Consumer Investigator Chris Chmura and his team to get the seller to pay up.

NBC Bay Area Consumer Investigator Chris Chmura shares some recent cases the Responds team helped solve.

NBC Bay Area Responds to a South Bay woman who wound up with four different refrigerators in just a few months. She was going in circles with the store, so she tapped Consumer Investigator Chris Chmura’s team.

NBC Bay Area Responds to a couple who had solar installed, then wound up with a mess on their roof. When the company didn’t address their issue, they turned to Consumer Investigator Chris Chmura’s team for a sunnier resolution.

Disaster risk algorithms could play a huge role in your next home or renter’s insurance policy

Disaster risk algorithms could play a huge role in your next home or renter’s insurance policy. Chris Chmura reports. 

A computer algorithm may soon help decide — your next insurance policy. This is for homeowners or renters. Raj Mathai speaks with Consumer Investigator Chris Chmura about “catastrophe modeling.”

NBC Bay Area Responds a San Jose lifesaver who needed a financial rescue. Consumer Investigator Chris Chmura reports.

For months now, NBC Bay Area has responded to viewers’ heartbreaking complaints.

For months now, NBC Bay Area has responded to viewers’ heartbreaking complaints. They say they lost tens of thousands of dollars each when an ADU builder imploded and went bust. Now, a local lawmaker is proposing statewide change to prevent what he called a money grab. Chris Chmura reports.

Many customers wish they have done more digging into a contractor’s past before picking them. Now, some innovators are aiming to help people avoid the same predicament.

Many customers wish they have done more digging into a contractor’s past before picking them. Now, some innovators are aiming to help people avoid the same predicament. Chris Chmura reports.

Consumer Investigator Chris Chmura takes a look at an often-overlooked tax break.

Monday was officially tax time kickoff day for the IRS. Consumer Investigator Chris Chmura reports. 

Consumer Investigator Chris Chmura explains how to protect your good intentions and good money from going to bad actors.